Refund policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale which applies. We reserve the right to change this Returns Policy at any time.

1. ACCESSORIES

Made a mistake? We've got you covered…

2. RETURNS POLICY - ALL OTHER PRODUCTS

Our Returns Policy is really simple! We allow 7 days to send back your products and once approved we will arrange refund.

2.1 When you receive your item, you must check it as soon as possible following receipt and always before use.

Your right to change your mind.

2.3 We've all done it, ordered something and then realised later that it is no longer needed. You have 30 days to return your order, which starts on the day after you received the item.

How do I return my product?

2.4 It's so simple, please follow the steps set out below.

Do you need me to do anything else?

2.5 All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it on or inspecting it and that any security seals or tags are still intact.

3. WRONG ITEM RECEIVED

3.1 We apologise if you have received the wrong item by mistake. To receive a refund or a replacement, you must return the item in the same condition you received it.

3.2 This is not common and we want to resolve this as quickly as possible for you so please let us know within 14 days from the day on which you received the item. If you notify us after this then depending on the circumstances we may not be able to refund or offer a replacement.

4. DAMAGED, FAULTY, INCORRECT OR MISSING ITEMS

4.1 Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.

4.2 If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

4.3 For more information about your rights and the remedies available to you please see section 17 of our General Terms and Conditions of Sale.