1. Are your perfumes authentic?
Yes. EMBARI only sells 100% authentic branded perfumes and colognes sourced from trusted suppliers.
2. How long does shipping take?
Orders are typically processed within 1–2 business days, and standard delivery takes 2–5 business days, depending on your location.
3. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number to monitor your delivery.
4. What is your return policy?
EMBARI offers a 7-day return policy. Items must be unused, unopened, and in original packaging with the seal intact to be eligible for a return.
5. When will I receive my refund?
After we receive and inspect your returned item, refunds are processed to your original payment method. Please allow up to 5 business days for the funds to appear in your account.
6. Can I return an opened perfume?
No. For hygiene and safety reasons, opened or used perfumes cannot be returned.
7. What should I do if my order arrives damaged?
Contact us within 48 hours of delivery and provide photos of the damaged item and packaging. We will help resolve the issue promptly.
8. Can I change or cancel my order?
Orders can only be changed or cancelled before shipping. Contact our support team immediately if you need to make changes.
9. Do you offer free shipping?
From time to time, EMBARI may offer free shipping promotions. Check our website or social media for current offers.
10. How can I contact customer support?
You can reach our support team via our website contact page, email, or social media channels, and we will be happy to assist you.
EMBARI — Authentic fragrances delivered with care.